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Customer Service
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At PartyStock we take great pride in our products and the service we provide to you our customers. However, if there is a problem with the order you placed, we will try our best to make you happy and resolve the issue.

Our customer service department must authorize all returns prior to them being shipped back. Be advised that we do not offer refunds but rather an exchange or issue a store credit. Please take this into consideration when checking-out by double-checking your order.
Due to the nature of some of our products, some items (for example food related items) are non-returnable.

Items that are eligible for return must be authorized by our customer service department, must be unopened, unused and returned within 14 days of the date your order was received. If opting for the store credit, it will be provided only after the return has been received, inspected and assessed with a 15% restocking fee.

Note: Shipping costs are non-refundable and return shipping costs are the responsibility of the customer.